Informe de sistematización de la externalización de farmacias de consulta externa de Salud en el Hospital Matilde Hidalgo de Procel, durante el período 2022 – 2023

Abstract

This report presents the process and results of the systematization of the outsourcing experience of the pharmacy service in the outpatient clinic of the Gynecology specialty of the Matilde Hidalgo de Procel Hospital, during the period 2022-2023. The systematization approach used was that of Jara (2018): the techniques for collecting information were documentary review, survey and interviews. The axes of systematization were the quality of the pharmacy outsourcing service, the factors that contributed and those that limited the quality. The starting point was the analytical reconstruction of the experience of outsourcing the pharmacy service in the outpatient clinic of the Gynecology specialty of the Matilde Hidalgo de Procel Hospital, during the period 2022-2023, whose purpose was to facilitate and therefore guarantee the supply of the medications assigned for this process in the medical unit of the Institution. The systematization showed that the quality of the service was limited and that, among the main factors that limited the quality were the lack of availability of medications, the location of the pharmacy area, the deferral of times to pick up the medications, and additional expenses. which the patients of the gynecology service of the Matilde Hidalgo de Procel Hospital had to incur during 2022-2023.