Implementación de un plan de capacitación como soporte a la reapertura de los servicios de Casa Ronald Mc Donald en Guayaquil

Abstract

This intervention took place at Ronald McDonald’s House in order to support the reopening plan of their facilities after the pandemic quarantine declared in Ecuador in March 2020. The parents that use the house and their collaborators had an important participation in the process. The intervention’s objective is to train parents and staff of Ronald McDonald’s house on how to implement biosafety best practices and habits, as a preventive action for COVID-19, carried through a training plan, supported by an internal communication plan. The work included the implementation of a training plan for the users of Ronald McDonald’s House with topics related to actions against COVID-19; disinfection and cleaning of communal areas; manipulation and hygiene of food; as well as stress and emotion management due to COVID-19. In the same way, this program was sustained with a communication plan using different media accessible to the users. The results showed an improvement in the knowledge level of parents in the concepts and practices of how to prevent COVID-19, along with the learning of how to avoid intoxications at the moment of developing new habits in different aspects such as hygiene and food manipulation, what has allowed having a right use of the biosafety protocols and a good communitary environment in Ronald McDonald’s House, being the main indicator of no infections between users and staff.