Implementación de una metodología de evaluación de competencias, en una consultora de talento humano, para identificar los altos potenciales en cargo de asistentes de farmacias, a nivel nacional, de una empresa farmacéutica

Abstract

This document details the process carried out by a consulting firm that offers services for the human talent area, including competency evaluations, to develop an organizational intervention that allows them to be carried out in an environment in which it is impeded to continue doing them. the usual way and requires implementing new methodologies to apply them, due to the COVID-19 pandemic. The objective of this intervention is to generate a process that allows a group of 160 pharmacy assistants to carry out competency evaluations, replacing the Assessment Center methodology with psychometric evaluations and competency interviews, which unified, allow to identify the level of each of the defined competencies for the position to be evaluated and high potentials. The results of the research questions indicate that the applied methodology is effective to evaluate the competencies of the client's staff, despite the fact that there were limitations due to the adaptation that all those involved in the process had to face, in addition to limitations in the communication and the uncertainty of the environment.