Influencia del Capital Social y Capital Humano en el Desempeño Institucional: Caso Organización Social para personas con discapacidad y en situación de vulnerabilidad

Abstract

The purpose of this study is to describe the relationships, networks, norms of trust and cooperation in civil society organizations (CSOs) that result in the accumulation of social capital. The focus of the research is mixed, using as main tools the documentary analysis of the foundation, a semi-structured interview with the leadership of the OSC and a questionnaire to analyze the appreciation of the collaborators. The sample was for convenience to 24 people from the foundation. The results show that the dimensions of social capital are closely linked to the management of the CSO. Based on a proposed management model, motivation stands out despite obstacles that, thanks to the trust generated by the head of the organization, results in the achievement of objectives. It is concluded that commitment and trust promote good institutional performance and accumulation of social capital.