Influencia del capital social en el desempeño organizacional. Estudio de caso: Fundación Hermano Miguel

Abstract

The objective of this research is to describe the characteristics of relations, networks and strategies of connection, as well as the rules of trust and cooperation of the Hermano Miguel Foundation, considering its processes of development and accumulation of social capital that have contributed to sustainability institutional. The qualitative study was carried out in the Hermano Miguel Foundation, in Quito - Ecuador. The research techniques used to collect the information were: documentary analysis, semi-structured interviews, and a questionnaire applied to external and internal audiences, paraphrasing the results. The sample was for convenience, being a total of 10 people from the external public and 10 employees of the organization. There were seven interviews, four internal staff and three beneficiaries. Among the main results, it can be affirmed that the Hermano Miguel Foundation succeeded during 33 years of service, at a high level of Social Capital, which was built through trust and institutional transparency. In addition, with this confidence we have managed to attract different formal and informal, national and international networks. It is important to mention that the organization perceives a weakening of its relations with the State during the last government, generating it for the institution, also triggering, that as a precaution, its civic commitment is kept aside. Finally, as main conclusions it is evident that the Social Capital has returned to the sustainable and resilient FHM in times of crisis, since from the generation of trust to its internal and external public, it built the greatest amount of networks and personal relationships, which It makes it easier to meet your objectives.